CV Produce Box (Changes Weekly)

Writing only in the hope of giving you something of value to grow your business and become successful.
First of all, I love the concept of supporting local farmers.
The people I've encountered running things have been wonderful to deal with. 5 stars
The product with a few exceptions has been consistently fresh and reliable. 4 stars
Process is where I see most of the problems and led to us suspending CV service over the Summer.
The website 'was' unreliable, confusing and at times seemed not work it gave a very bad impression, we wound up receiving items for more than the one time we designated. Felt uneasy with the automatic charges. Looking at it 'now' it looks more professional.
Not having a standard window of delivery time looks like a big hurdle for you. I can understand how complicated that may be on a weekly basis. But for us it was an unneeded stress not knowing when you would deliver and in the 9 months of summer heat a killer to leave the box out in it unattended for any length of time. We are not able to plan our day around when the delivery may take place.
Finally, having an immediate and direct line of communication to a designated employee who is in charge was not available.
Process 2 stars.
Hope this is useful info.
Schulz Family

Veggies were beautiful, very fresh, delicious. We bought box for 1-2 people. Too much to use. Responded to skip the next week but again too much delivered when we thought we were not getting any. Great idea, not practical for us.

My box was delivered to the wrong house and in the sun and it had food in it that I had asked not to receive. I also asked to not have delivered until after 2 pm as I am never here until that time due to a Standing medical appointment Very disappointed.

Hi. Paolo here. I'd appreciate it if Ellie can call me. [****]. I requested from the auto text to SKIP the 1st delivery, yet it came. That's fine. It's just that I recently moved and have been in San Diego for family issues, so I had to give away most of what came. I have SKIPPED subsequent boxes until after Thanksgiving. Holidays, work, traveling, not cooking at home. Thanks. Paolo

I received notification that money was withdrawn from my account but didn’t receive the box.
Please contact me at [****].
Thank you
Judie Stone